Tower Tools & Equipment Limited Approved STIHL and VIKING Dealer

Terms and conditions of sale 1 Unless otherwise agreed by us in writing, these Conditions of Sale apply to all sales entered into by us, and these Conditions shall override and supersede any Conditions of Purchase stipulated by the Buyer, unless and to the extent that any such conditions of the Buyer have been specifically agreed in writing by us. 2 PRICES are those ruling at date of despatch. 3 ALL QUOTATIONS given are subject to goods offered being unsold and available at the receipt of order. 4 All prices quoted will be exclusive of VAT. 5 Until the Company has received payment in full, i.e., cash or cleared funds of all sums owed to it on any account by the Buyer, legal title to the goods shall remain with the Company. 6 THE COMPANY WILL NOT BE LIABLE IN LAW FOR ANY ARRANGEMENTS PROPOSED BY REPRESENTATIVES OR STAFF relating to supply, delivery, returns of payment, unless they are confirmed in writing within fourteen days, signed by a Director or General Manager of the Company. 7 CLAIMS FOR DAMAGE, SHORTAGE OR NON RECEIPT will not be entertained unless both carrier (where applicable) and the Company are advised in writing (fax) within 48 hours from date of Despatch Note. No shortage claims will be accepted for goods signed for as “unexamined”. Whilst every effort is made to honour obligations, the Company will not accept liability or claim arising from circumstances outwith its control. Whilst we accept we have a responsibility to provide Proof of Delivery, we will not be liable for requests made 30 days after the date of invoice. If such requests are made outwith the above terms then an administration charge will be added to your account. 8 RETURNS will not be accepted without authorisation of a Tower Tools Customers Returns Note which should quote the Invoice Number or Despatch Note Number and Date. Customer faults resulting in returns will be subject to a 10% handling charge. Goods returned under complaint will be forwarded to the Manufacturer for Inspection and Report. Goods returned under complaint cannot be accepted if they are in a soiled condition, i.e., mud, chemical waste, concrete, oil etc., as these are possible health hazards to both our own and our supplier’s staff. Any item received in a soiled condition will be returned to the customer for cleaning before being processed a stage further. Tower Tools delivery drivers are not allowed to accept returns unless previously authorised by way of above mentioned Tower Tools Customers Returns note. Goods returned for exchange must be in original packaging and unworn. Exchange of goods can only be accommodated within 30 days of original purchase date. The above procedures are designed to help us to help you the customer bring the Complaint/Return to a satisfactory conclusion as quickly as possible. 9 Payment of Accounts is due no later than the last day of the Month following the Date of Invoice, unless by other written agreement. 10 Overdue accounts may be sent to a third party for collection which may result in an administration charge being made.

VAT ID Number
GB652385919

TOWER TOOLS IS A TRADING NAME OF TOWER TOOLS & EQUIPMENT LTD

REGISTERED ADDRESS IS MONSANTO HOUSE DRYBRIDGE ROAD DUNDONALD SOUTH AYRSHIRE KA2 9AF

TEL: 01563 850999 FAX: 01563 850399 WWW.TOWERTOOLS.CO.UK

VAT REG: GB 652 3859 19

  • Subject of Customer Information
  • Seller
  • Conclusion of contract
  • Prices and shipping costs
  • Delivery and pick-up
  • Payment
  • Ordering process
  • Warranties and statutory right’s for defective products

Seller

The purchase agreement is made with Tower Tools & Equipment Limited Monsanto House . In case of any questions or complaints, please contact us at colin@towertools.co.uk or 01563 850999.

Conclusion of contract

By clicking the "Buy now" button, you are placing a binding order for the items listed on the order form. Following the submission of your order, you will receive an order confirmation by email. The contract is concluded with the receipt of this order confirmation.

Languages available for contract conclusion

The following languages are available for the conclusion of the contract: English

Prices and shipping costs

The prices listed on the product pages always include the respective value-added tax applicable by law, as well as all other price components. Shipping costs apply to our deliveries. The shipping costs are shown. Further costs that are not discharged or billed by us are not incurred.

Delivery and pick-up

Unless stated otherwise in the product description, the items that we offer for delivery are generally delivered in 5 business days. Delivery is made only to United Kingdom. If we offer pick-up of the item, you will receive a notice as soon as the item is ready to be picked up. If, in the course of processing your order, items are found to be not available, you will be notified by email.

Payment

Payments are handled through Paypal.

Ordering process

When you have selected the desired product, you can add it to your shopping cart with no obligation by clicking the [Add to Shopping Cart] button. You can view the content of the shopping cart at any time, with no obligation, by clicking the [Shopping Cart] button. Items can be removed from the shopping cart by clicking the [Delete] button.

If you wish to purchase the items in your shopping cart, click the [Checkout] button. Then, please enter your information. Mandatory information is marked by an asterisk. Registration is not required. Your information is transmitted with encryption. After entering your information, you can review your entries. The ordering process is completed by clicking the "Buy now" button. The process can be cancelled at any time by closing the browser window. The individual pages will provide you with further information, e.g. how to make corrections.

We keep your ordering information on file and include it as well as our standard Terms and Conditions (AGB) in the order confirmation that we send you by email.

The Standard Terms and Conditions are at: Terms and Conditions and can be reviewed, downloaded and saved. For security reasons, after completing the order your ordering information will no longer be accessible through the Internet.

Warranties and statutory right’s for defective products For all offered items, the statutory rights for defective products do apply. Furthermore, please be aware, that for all STIHL and VIKING branded products the warranty conditions of Andreas Stihl Ltd apply {{WarrantyConditionsLink}}.

Privacy Policy SOP

Tower Tools & Equipment Limited ("We", “Our”,”Us”) are committed to protecting and respecting your privacy.

This privacy policy applies to the website Tower Tools & Equipment Limited (the "Site") and sets out the basis on which any data We collect from you, or that you provide to Us, will be processed.

This policy is in accordance with the Data Protection Act 1998 (the “Act”).

Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.

For the purpose of the, the data controller is Tower Tools & Equipment Limited of Monsanto House , Dundonald, South Ayrshire KA2 9AF UK.

Data collected via the Site will be processed on our behalf by the provider of the Site, ANDREAS STIHL LIMITED of STIHLHOUSE, STANHOPE ROAD, CAMBERLEY, SURREY GU15 3YT and any sub-contractors it may appoint from time to time, in accordance with Our instructions.

Information We May Collect From You

As you navigate through and interact with the Site, We may collect and process the following data about you:

Information you give to Us

  • You may give Us information about you when you search for a product or place an order on the Site;

  • The information you give Us may include your name, address, e-mail address and phone number, financial and credit card information, customer history and billing and payment data. In addition, if you contact Us, We may keep a record of that correspondence.

Some of this information may inevitably comprise personal data about you.

Information we collect about you

  • Details of your visits to the Site, including traffic data, location data and information about the resources that you access and use on the Site;
  • Information about your operating system and browser type.

The information We collect about you is statistical data about users' browsing actions and patterns, and does not identify any individual. It helps Us to improve the Site and to deliver a better and more personalized service by enabling Us to:

  • Estimate the Site’s audience size and usage patterns;
  • Store information about your preferences;
  • Speed up your searches;
  • Recognize you when you return to the Site.

Information we receive from other sources

  • We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Cookies

We may obtain information about your general internet usage by the use of a cookie file which is stored on the hard drive of your computer in order to distinguish you from other users of the Site. A Cookie is a small piece of data that a website can send to your computer’s browser so that this computer will be recognised by the Site on your return.

Cookies allow your computer to be recognised on connection to the Site, enabling Us to provide a better browsing experience. In addition cookies may also be used to help gather statistics about the use of the Site, such as Site performance..

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to the Site. For more information about cookies, please see the Information Commissioner's website home page or the Interactive Advertising Bureau.

Uses Made Of the Information

The information held about you will be used as determined by Us including but not limited to the following:

Information you give to Us

  • To present the Site and its contents to you;
  • To ensure that content from the Site is presented in the most effective manner for you and for your computer;
  • To provide you with the information and products that you request;
  • To provide you with information about other products that are similar to those that you have already purchased or enquired about where you have consented to be contacted for such purposes;
  • To carry out obligations arising from any contracts entered into between you and Us;
  • To allow you to participate in interactive features of the Site, when you choose to do so;
  • To notify you about changes to the Site.

Information we collect about you

  • To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
  • As part of Our efforts to keep the Site safe and secure;
  • To measure or understand the effectiveness of advertising served to you and others, and to deliver relevant advertising to you;
  • To make suggestions and recommendations to you and other users of the Site about products and offers that may interest you or them.

Disclosure of Your Information

We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract We may enter into with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to advertisers, but we may provide them with aggregate information about users;
  • We may make use of the personal data we have collected from you to enable Us to comply with Our advertisers' wishes by displaying their advertisement to that target audience;
  • Analytics and search engine providers that assist Us in the improvement and optimisation of the Site. We may disclose your personal information to third parties:
  • If We or substantially all of Our assets are acquired by a third party, in which case personal data held by Us about Our contacts will be one of the transferred assets;
  • If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms and conditions and other agreements; or to protect Our rights, property, or the safety of, Our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • To fulfil the purpose for which you provide it;
  • For any other purpose disclosed by Us when you provide the information;
  • With your consent.

Where We Store Your Personal Data

We will generally only process personal data within the territory of the United Kingdom, in a member state of the European Union or in another state party to the Agreement on the European Economic Area. However, your personal data may be outside such countries (for example by Our staff or the staff of one of Our suppliers). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

By submitting your personal data, you agree to this transfer, storing or processing.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Your Rights

You have the right to ask Us not to process your personal data for marketing purposes, to correct your data or to delete your data by contacting Us at

Monsanto House
Drybridge Road, Dundonald, South Ayrshire KA2 9AF UK

The Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates, including those of Andreas Stihl Limited. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet Our costs in providing you with details of the information We hold about you.

Changes to Our Privacy Policy

Any changes We may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

Monsanto House Drybridge Road, Dundonald, South Ayrshire KA2 9AF UK

Use of cookies

To make visiting our website attractive and to allow the use of certain functions (e.g. purchase orders), we have placed so-called cookies on some of our web pages.

When you call up our website, you are notified of our use of cookies through an info banner, which also draws your attention to our data privacy policy once more.

The legal bases for data processing with the use of cookies are your consent and/or our legitimate interest in the technical functioning and improvement of our range of services.

What are cookies?

Cookies are small text files that are stored on your computer when you visit certain websites. We use cookies to trace what you have in your shopping cart, so that we can send you contact forms and so that we remember you next time you visit our site. To place purchase orders on our website, you need to have activated cookies. If you do not wish to activate cookies, you can still search through the website, but you will not be able to send off contact forms or place purchase orders. Please remember that cookies cannot damage your computer. The cookies we create do not store any identifiable personal information, such as credit card details. We’re giving you this information, so that we comply with the currently applicable legal provisions and to ensure that we respect and protect your privacy when you use our website. If you would like to find out more about cookies in general and how to manage them, please visit aboutcookies.org

Managing cookies

By default, most browsers are configured so that they accept cookies automatically. Once the default settings for cookies have been saved to your browser, all processes run in the background without you noticing them. However, you may wish to change those settings. You can usually set your browser so that you are notified of the use of cookies and so that you can decide from case to case whether to accept them, whether to refuse them in specific instances or whether to refuse them in general.

Some websites – including ours – cannot, however, be used properly without cookies, as they need certain files for their routines, such as purchase orders. To buy products, you therefore need to have activated cookies. If you do not wish to activate cookies, you can still search through the website, but you will not be able to send off contact forms or purchase products. To manage your cookies, use the guides below for the four most common internet browsers:

-Internet Explorer:
http://windows.microsoft.com/en-GB/windows-vista/block-or-allow-cookies

-Google Chrome:
https://support.google.com/accounts/answer/61416?hl=en-GB

-Mozilla Firefox:
https://support.mozilla.org/en-GB/kb/enable-and-disable-cookies-website-preferences

-Safari:
http://support.apple.com/kb/HT1677?viewlocale=en-GB

The most important cookies used on our website:

Note the following list of the most important cookies which we use, together with their purpose:

Cookie name Cookie purpose
CookieNoticeDisplayed We use this cookie to not display the cookie notice banner, after you have accepted or reviewed our cookie policies.
Cart This is used to identify your current shopping cart as your own.
CartTotalCookie This is used to identify the current count of items in your shopping cart.
__RequestVerificationToken This security cookie is used to validate current requests and protect against cross site request forgery.
lco We use this cookie to identify the last checkout completed during the checkout process for checkout record keeping.

Third-party Cookies

Cookies are also used for the purpose of web analysis services and plugins (e.g. to share content on social media). Further details about such cookies can be found below, under the services we use for our website.

Partner name What their cookies are used for
Google Google Analytics uses cookies for user behavior tracking and other analytics purposes. Link(s) to usage details: http://www.google.com/intl/us_en/policies/technologies/cookies/